Poolandspa.com - Request a Return Authorization Number

How To Return or Cancel an Item

RETURNS:
1 - You must first get a Return Goods Authorization Number. You can do this by filling out the form below. No package will be accepted without a prior RGA approval number clearly printed on the outside of the package.

2 - Please include a copy of your receipt with your product return.

3 - Simply send the item back to our main shipping center at 672 Los Feliz Street, Las Vegas, NV 89110. DO NOT send it back to the address that may be on the box your order came in. We ship out from various warehouses throughout the country, but we only accept returns at our Las Vegas facility in Nevada.

CANCELS:
1 - To cancel an order or a backorder that has not yet shipped, simply email us at cancel@poolandspa.com with your order information and we will cancel the item(s) and credit your charge card.

2 - To cancel an order if the order has already been shipped out to you, simply follow the instructions above for "Returns" instead.

CREDITS:
1 - Once credit request is received and/or your product has been returned to and received by us, you will receive a refund check or your credit card will be credited less the standard 15% restock fee. Please allow up to thirty days to see your credit on your next billing cycle credit card statement.

Complete this form to request Return Goods Authorization (RGA#) number.

Please provide the reason for return:

Is the product in the original packaging?
Yes No
Poolandspa.com will not accept any items not in the original package.

Has the product been used?
Yes No

If Yes: (If No, proceed to submission area below.)

For how long?

If the product has been used, please provide a detailed description of the products condition.

All products sold by Poolandspa.com come complete with the manufacturer's warranties. You may return any unopened, unused or defective product to us postpaid within 30 days of purchase when accompanied by the original sales receipt. Sorry, but special order items, covers, spa equipment packs and electrical parts may not be canceled or returned.

When submitted, your request is sent to our returns department for approval.

When approved, you will be sent an email with a return authorization number.

If your return request is denied for any reason, you will be notified as to the reason and how to obtain further assistance.

Please follow these directions carefully and check all information before submitting.

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Name:
Company:
Address:
City:	State Zip
Country:
Phone:	Fax
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Item(s) to be returned: Invoice Number:
Part #	Item Description (Brand/Model)