Shipping Policy & Terms

Nationwide Shipping: Many of our competitors say “Free Shipping”, but then charge a “Handling Fee” instead. At Poolandspa.com, Shipping & Handling is absolutely FREE on all orders over $150.00 (unless otherwise specified due to an oversize or overweight item).

Some larger items cannot be shipped via UPS and may require Common Carrier trucker delivery. You will be advised of this situation via phone or email after ordering such an item. We offer a trucking delivery service for a nominal fee. If you order such an item, please allow an extra 1-2 weeks for delivery.

Shipping to PO Boxes:  We do not ship to PO Boxes unless you live in Hawaii, Alaska, Virgin Islands, APO or Puerto Rico.  Please provide a street address for all orders shipping within the 48 Contiguous United States.

Shipping To Hawaii, Alaska, Virgin Islands, APO's and Puerto Rico:
We ship via PRIORITY US MAIL to these areas and you will be notified if there are additional shipping charges, in advance of us shipping out your order (for you to approve).

Shipping To Canada: We now offer shipping to Canada, however you have to use this Special Order Form: Quick Product Order Form For Canada Worldwide Shipping: We now offer Worldwide shipping, however you have to use this Special Order Form: Quick Product Order Form For Worldwide Shipping

Expedited Shipping: Due to the fact that we often ship our orders from multiple warehouses throughout the country, we generally do not offer any type of "Expedited Shipping".  If you do need Expedited Shipping for your order, please call us at 1-800-876-7647 to see if this type of shipping is available for the product(s) you purchased and what the cost would be.  We ship "Best Way" depending on where you live and what you are ordering via UPS ground, Federal Express, Freight Lines or US Priority Mail.  Most delivery services take between 4-7 days to deliver, depending on where you live. Special Order or Backorder items will obviously take longer. All in stock orders will be shipped out right away and the actual delivery time will vary depending on the shipping company and your actual location.

Additional Shipping: There are certain items that may require additional shipping fees due to their size and weight, and the address to which they will be delivered.  If the item you have purchased will incur additional delivery fees not listed on our web site, we will contact you by phone or email and inform you of any additional charges before the item ships (for you to approve).

Clearance Items: From time to time, we offer clearance products at a reduced price. There is normally limited stock on these items and they do sell out fast.  These discounted items are sold on a first come, first served basis.  If you order a clearance product and we run out of stock on it at the reduced price, we will contact you via phone or email and offer you the chance to purchase the item, as new, at the regular price (provided that we are still able to get the item).  At that point, you can decide whether or not to purchase the new item or cancel the order. Clearance items are not returnable for any reason and all sales are final.

Terms: Visa, MasterCard, Discover, American Express, Check or Money Order accepted. All products come complete with manufacturer's warranty. 30 day money back guarantee on all items, less any shipping charges or restock fees.  Special order items, Spa covers, Clearance Items and Electrical parts may not be returned unless defective. Most in stock items are shipped out and delivered within 7-10 business days via UPS or FED-EX . A 7.75% Sales Tax will be added to orders delivered to Nevada State addresses.

Returns / Credits: If you cancel an order, or return an item, you will promptly receive a credit to your charge card, or a refund check within 30 days, less any shipping or re-stock fees, where applicable.